Hours & Policies
SPA HOURS
Island Retreat Spa stays open year-round with a seasonally-adjusted schedule.
Please note variations particularly around major holidays.
Group Bookings are available on closed business days with a minimum service requirement. Please inquire.
For early (8am-11am) or Late (4:30-6pm) appointments, please call at least 48hrs in advance as we may be able to accommodate your request.
FALL 2026
Sept 15-Oct 31
Monday - Wednesday
11:30am-4:30pm
Thursday - Saturday
9am-6pm
Sunday
Open by Appointment-Only on Sundays with a minimum service requirement, please inquire. Open on select Sundays during set holiday hours (see below)
For early (8am-11am) or Late (4:30-6pm) appointments, please call 48hrs in advance as we may be able to accommodate your request.
WINTER 2026-2027
Nov 1-March 15
Tuesday - Thursday
11:30am-4:30pm
Friday & Saturday
9am-6pm
For early (8am-11am) or Late (4:30-6pm) appointments, please call at least 48hrs in advance as we may be able to accommodate your request.
Spa is Closed on Sunday & Mondays,
except for Holiday Hours:
THANKSGIVING WEEK
Monday, November 23 - Wednesday, November 25
9am-4:30pm
Thursday, November 26
Closed for Thanksgiving
Friday, November 27-Saturday, November 28
9am-6pm
Sunday, November 29
9am-4:30pm
CHRISTMAS WEEK
Sunday, December 20
11:30am-4:30pm
Monday, December 21 - Wednesday, December 23
9am-4:30pm
Spa is closed December 24-26
for the Christmas holiday
NEW YEAR'S WEEKEND
December 27-30
9am-4:30pm
Open New Year's Eve , December 31
9am-3pm
Open New Year's Day, January 1
11:30am-4:30pm
MLK Weekend 2027
Regular Winter Hours, plus
Open Sunday, January 18
11:30am-4:30pm
Valentine's & President's Day Weekend
Regular Winter Hours, plus
Open Sunday, February 15
11:30am-4:30pm
SPRING 2027
March 15-May 15
Monday - Wednesday
11:30am-4:30pm
Thursday - Saturday
9am-6pm
Easter & Spring Break Holiday Hours
Extended Availability
Open Mon-Saturday 9am-4:45pm
from 3/30 through 4/11
Spa is Closed Palm Sunday & Easter Sunday
SUMMER 2027
May 15-September 15
Monday - Friday
9am-6pm
Saturday
9:30am-6pm
Sundays
11:30am-4:45pm
Spa is Closed on July 4
For groups or parties of 3+ persons, or for closed-day inquires during non-peak season, please contact info@isalndretreatspa.com.
For Private Parties wishing to Reserve the Spa on a closed business day, there is a service minimum, pending availability.
Private Fitness Classes are available year-round with advance request, even if Group Classes are not listed on our schedule. Request a Private Class
SPA POLICIES
Spa Etiquette
To ensure that Island Retreat Spa remains a relaxing experience for all, we kindly ask to please silence your cell phones and keep voices low once you enter the facility. If you have more questions, send us a note.
Appointments
FIRST TIME APPOINTMENTS
First time guests please arrive fifteen minutes prior to the start of your treatment to fill out paperwork and consent forms. This will also allow you to fully unwind and enjoy your treatment. Forms will be emailed to you prior to your appointment start time for your convenience.
LATE ARRIVALS
As a courtesy to all of our guests, late arrivals will result in a shorter treatment if the schedule is booked. We always will do our best to accommodate you and make you feel like royalty!
Cancellations
CANCELLATION POLICY & FEES
Any cancellations or rescheduled appointments with less than 24 hour notice are subject to a cancellation fee amounting to 100% of the service booked. No-shows will be charged 100% of the scheduled service plus a $20 no-show fee.
If you are late for your appointment, we will do our best to accommodate you, but we will not go over the allotted appointment time. We recognize the time of our clients and staff is valuable therefore we have implemented this policy. When you schedule your appointment with us we request a credit card to be put on file to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Thank you!
GROUP FITNESS CANCELLATION POLICIES
All class registrations are subject to our 24hr cancellation policy, and no-shows will forfeit their class pass.
In the event of inclement weather, this class may be canceled, but your pass is useful for any of our other Spa class offerings. Any necessary communication from Island Retreat will occur via text message or phone call. Please do not opt out of text communications in case class location is moved to the Spa due to weather or other conditions.
Effective in the off-season (September 15, 2026-March 15,2027): Lack of sign-ups may result in Group Fitness Class Cancellations. In the event of a class cancellation, clients will be notified 18 hours prior to class start time. All prepaid classes will be added back onto client accounts or refunded if unable to be used during your stay.
Gift Cards
REDEMPTION
Gift cards are redeemable for services and products, and are at face value. Gift Cards cannot be combined with any other special offers or discounted services, including but not limited to: Spa Day Packages and group pricing.
Gift Cards cannot be used towards gratuities.
They may be purchased by phone, on our website or within the spa. They must be presented at time of service and are non-refundable and not redeemable for cash. Terms and conditions are subject to change without notice.
FAQ's
I AM COMING TO BALD HEAD ISLAND FOR THE DAY:
HOW DO I GET TO THE SPA?
When you purchase a ferry ticket at Deep Point Marina, you may also request Tram Service directly to/from one location on the island. Call (910) 457-5003 to arrange tram reservations to the spa for your appointment. We recommend riding the ferry that is at least one hour prior to your spa appointments to avoid missing any treatment time!
ARE CHILDREN ALLOWED IN THE SPA?
We kindly request that children do not attend your treatments with you
unless they are also receiving treatments. We allow children ages 3-12 years old in the hair and nail salon only, and with parental supervision. Children ages 13-17 may receive massages or facials with parental consent, and
children 13-15 must have a parent present in the treatment room during service.
WHY AM I HAVING TROUBLE BOOKING MULTIPLE APPOINTMENTS IN THE APP?
Our App is designed for a single-user booking experience. When trying to book multiple appointments at the same time, we recommend contacting us via phone or e-mail.
I PURCHASED A CLASS PASS LAST SUMMER BUT CANNOT SEEM TO USE IT TO REGISTER FOR CLASSES NOW. WHY IS THAT?
5-Class and 10-Class Shareable Passes are valid for 6 months from purchase. If you purchased one last summer, you will no longer be able to use unused classes after 6 months have passed.
