Spa Etiquette

To ensure that Island Retreat Spa remains a relaxing experience for all,

we kindly ask to please silence your cell phones and keep voices low once you enter the facility.

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APPOINTMENTS

 

First time guests please arrive fifteen minutes prior to the start of your treatment to fill out paperwork and consent forms.This will also allow you to fully unwind and enjoy your treatment. As a courtesy to all of our guests, late arrivals will result in a shorter treatment if the schedule is booked. We always will do our best to accommodate you and make you feel like royalty!

 

GRATUITIES

 

At the discretion of the guest and quality of service, gratuities are typically 18-20% of your full service price in cash or credit form. Our licensed professionals always appreciate gratuities.

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For groups of four or more and those who purchase service packages (including weddings) a service gratuity of 20% will be added to your total bill.

 

GIFT CARDS

 

Gift cards are redeemable for services and products, and are at Face Value. Gift Cards cannot be combined with any other special offers or discounted services, including but not limited to: Spa Day Packages and group pricing. Gift Cards cannot be used towards gratuities. They may be purchased by phone, on our website or within the spa.  They must be presented at time of service and are non-refundable and not redeemable for cash. Terms and conditions are subject to change without notice.

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CANCELLATION POLICY & FEES

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Your spa treatments are reserved specially to pamper you. We value your business and request that our guests respect our spa’s scheduling policies. We understand that life happens and sometimes there are unforeseeable circumstances to make it to your appointment, but due to our intimate size, if for some reason you need to cancel or reschedule please notify us by phone or via email at least 24 hours in advance. Any cancellations or rescheduled appointments with less than 24 hour notice are subject to a cancellation fee amounting to 50% of the service booked. No-shows will be charged100% of the scheduled service. If you are late, we will do our best to accommodate you, but we will not go over the allotted appointment time. We recognize the time of our clients and staff is valuable therefore we have implemented this policy. When you schedule your appointment with us we request a credit card to be put on file to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show. Thank you!

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Please Note: Our Wedding & Event Cancellation Policy varies slightly from above. Please review your booking contract for inclement weather and group appointment cancellation policy information.

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