Safety Precautions & Protocols

As a valued guest of Island Retreat Spa and Salon, we appreciate your loyalty and the trust you place in us. Recognizing the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world, our highest priority is the health and wellbeing of our guests and staff. With that in mind we wanted to update you on the actions we have taken in response to the outbreak.

If you have more questions, send us a note at islandretreatspa@gmail.com

Cancellation Policy

  • Our standard 24-hour cancellation policy remains in effect. Clients who neglect to call and cancel appointments will be billed 100% of the service fee, plus a $20 no-show fee. Courtesy cancellations on the day-of service will be billed at 50% of the service fee, plus a $20 re-booking fee.

    Cancellations under 24-hours due to a positive COVID test will not be charged with proof of positive results.

During your Visit

  • For your peace of mind

    Rest assured our standard cleaning routines are very thorough; however, during this time, we have increased our efforts throughout the day. These actions include, but are not limited to, cleaning and disinfecting hard surfaces and frequently touched items in treatment rooms and throughout the public spaces of the building. We’re providing hand sanitizer stations at front desk, in our treatment rooms and tranquility room.  

    The focus on cleanliness and sanitation is imperative to our daily operation and has always been a top priority for facility.  These additional measures will work to help ensure we continue to provide a safe environment for our guests.

  • Details

    The focus on cleanliness and sanitation is imperative to our daily operation and has always been a top priority for facility.  These additional measures will work to help ensure we continue to provide a safe environment for our guests.

Our Commitment

  • Our standards

    Our standards

    In accordance with the International Spa Association’s standards, Island Retreat Spa has committed the following to our guests:
    - Keeping the well-being of our staff and guests as our top priority
    - Offering personal protective equipment as required by law to protect staff and guests
    - Mindful and visible handwashing (both staff and guests)
    - Practicing physical distancing in non-treatment spaces
    - Staying home when ill (both staff and guests: see also cancellation policy above)
    - Verbal and visual greetings without touch
    - Visible and transparent promotion of sanitation and hygiene efforts.

    The number one reason worldwide people visit spas is to manage stress. Given the stress of the current situation, we are committed to providing you with a space to simply relax and invest in your overall health and well-being under this new set of social norms that have been placed upon us.

Salon & Spa Guest

  • PROTOCOLS TO EXPECT

    Out of respect to our staff and other guests, we are requesting all clients to wear masks upon entering the building. Desk Staff will be wearing masks, and therapists will be masked during treatments and if 6ft distancing cannot be maintained.  If you do not have a mask, we will have a limited number of masks available to purchase.

    Clients will be asked to wear their masks while shopping our spa boutique, while receiving nail services and during hair salon services. Clients will not be required to wear masks during massage/body treatments, facials, or during wellness classes.

    When you arrive for your treatment, please sanitize or wash your hands. Due to building capacity restrictions and 6ft social distancing regulations, you may be asked to wait outside on the front porch until your service time begins.

    Please do not bring anyone with you to your spa appointment who does not also have a spa appointment.

    Please maintain 6ft distance from other guests at the spa at all times.

    Please do not come to your appointment with any signs of illness or severe allergies causing coughing, sneezing, runny nose or eyes, fever, or GI upset. If you arrive with symptoms, you will be turned away and your card will be charged a missed service fee of 100% of the service price.

Wellness Classes Update

  • Outdoor classes are now being offered in several locations, including our newly renovated Spa Porch, Beach Access #23, the Bald Head Association Center porch, and for Private sessions: off-site at your private residence or a beach access of your choice.

    Indoor-Outdoor Hybrid Classes will begin in late May 2021. These are masks-optional classes, and guests wishing to practice indoors will be asked to remain masked until on their mat (masks optional when distancing can be maintained).

Our Thanks

  • In Health & Wellness

    Our appreciation for your support runs deep, and we hope the “end” of the pandemic is near.

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